We often have daily opportunities to give and receive feedback, yet it often solicits nervousness, anxiousness, or fear that the feedback may backfire. 

This course teaches you the mastery of effective feedback through simple techniques that improve and motivate employee performance. You’ll never have to avoid telling someone at work “the truth” again, because the W.I.N.D. method is a proven strategy that will not make employees defensive or afraid. 

You will find that there is a scientific basis for many of your observations and intuitions about feedback—such as, it is hard to give correctly, people don’t like it, and more. This will be reassuring as you learn how to overcome these difficulties. We hope you have a fantastic time mastering the art of effective feedback!

Course Curriculum

  • 1

    Welcome to the course!

    • A message from your instructor

    • Before we begin...
  • 2

    Module 1: The Secret Ingredient of Giving Effective Feedback

    • Video Presentation

    • Test your learning

    • Feedback Triggers Worksheet
  • 3

    Module 2: The W.I.N.D. Method of Assertive Collaboration

    • Video Presentation - W.I.N.D. Process

    • Video Presentation - Watch & Observe

    • Test your learning

    • Video Presentation - Impact

    • Impact Statement Worksheet

    • Video Presentation - Name

    • Video Presentation - Decide on Next Steps

    • The W.I.N.D. Model Worksheet

    • Test your learning
  • 4

    Module 3: How to Receive Effective Feedback

    • Video Presentation

    • Test your learning
  • 5

    Module 4: What to Do Should Feedback Backfire

    • Video Presentation - What to do Should Feedback Backfire

    • Test your learning
  • 6

    Module 5: How to Give Feedback to Your Boss

    • Video Presentation - Giving Feedback to a Boss

    • Test your learning
  • 7

    Next Steps...

    • Congrats! Here's what's next...

    • More resources for you

    • Before you go...

    • Feedback Preparation Guide

About The Instructor

Founder | Mediator & Consultant

Bryant Galindo

This is the instructor section. You can use this space to tell and show your students who you are and why you're the perfect person to teach the course you're offering. You can talk about your work and education history, and really anything else that shows off who you are so your students get excited about learning from you. You're the expert after all, this is your chance to shine!